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Returns Procedure

If your product is in any way defective, please email info@babystyledirect.co.uk.

Defective items will be replaced upon receipt of the defective product. All defective returns must be returned within 30 days of receipt. All returned products must be returned in the original boxes with all contents included. Email us with the following details:

1. Your name and order number.

2. Your e-mail address.

3. The name of the product being returned.

4. Description of the fault.

Cancellation/Non-faulty Returns

You have the right to cancel within seven days of your contract with us, or seven days after receipt of the goods (whichever is the longer). If you do cancel your order, you will have any payment returned to you. If you are in any way unhappy with the quality of the product or are able to demonstrate that the product is not as described, then we promise to refund you in full up to 30 days after receipt of your order. We require that you first return to us the used product/product container. In all cases refunds will be issued using the same payment method used at the time of booking, eg if you order the products via paypal then the relevant amount will be credited back to your paypal account. Under no circumstances can refunds be issued in cash.