By entering this site, you are agreeing to our cookie policy.

(0 items)

Returns Procedure

Returns Procedure – Babystyle Direct

Withdrawal

You may withdraw from this contract at any time before the goods are dispatched. In order to do so please contact us, preferably at info@babystyledirect.co.uk and a refund will beprocessed for you. Once an item has been dispatched the following cancellation procedure will apply.

Cancellation/ Non-faulty returns

You have a right to cancel your order within 14 days from the day after you receive your goods. Please notify us of your wish to cancel, preferably by contacting us at info@babystyledirect.co.uk

You must then send the goods back to us with original packaging (where possible), including any accessories, brochures, manuals, guarantees or warranties that came with the product.

Goods must be sent back to us no later than 14 days after the day you notify us ofcancellation. If you do not send the goods by this date then you will lose your right to cancel.

You are responsible for the cost of returning the item. We suggest requesting proof of posting from the company you choose to return the goodsvia. We will not issue refunds for any items lost or stolen in transit to us. Any claim for such items should be made through the company used to return the items.

Goods must be returned to… BabyStyle UK Ltd, 36 Charles Street, Sileby, Leicesteshire, LE12 7RJ

To ensure we can process your cancellation efficiently, please include your order number and the reason for the return on the back of your delivery note or on another piece of paper, (if you no longer have your delivery note).

Once we have received the goods we will issue a refund no later than 14 days after receiving them. In all cases refunds will be issued using the same payment method used at the time of booking, e.g. if you order the products via PayPal then the relevant amount will be credited back to your PayPal account.

The refund will include postage charges at our standard rate but will not include any premium delivery options chosen by you, including courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

Please note, we may make a deduction from the refund value if you have failed to take care of, or excessively handled the goods, in a way which has resulted in damage or loss of value of the goods.

Faulty Items

If you believe your product to be defective in any way then please contact us, preferably via info@babystyledirect.co.uk. Please include the following information in order for us to help you

as quickly as possible:

1. Your name and order number.

2. Your e-mail address.

3. The name of the product being returned.

4. Description of the fault.

When returning goods to us please include your order number and the reason for the return on the back of your delivery note or on another piece of paper, (if you no longer have your

delivery note). We endeavour to resolve all issues as quickly as possible, however you do have the right to access an Online Dispute Resolution (ODR) service if you are not happy with any final

response we provide. The European ODR platform can be accessed here - http://ec.europa.eu/odr

If you require advice on your consumer rights then please contact the Citizens Advice Consumer Helpline on 03454 04 05 06.